ZEF Security and Privacy Overview

The security and privacy of your data is of high importance to us. We take extensive measures to make sure that your personal data and survey data is kept secure. You, as the customer, own all customer content that you create with ZEF. To read more about your intellectual property rights and the way in which we have designed our service, please read our Terms of Use. To find out more about ZEF’s data processing activities, please see our Privacy Policy.


All materials are meant for informational purposes only and are not meant for the purpose of providing legal advice. If you are looking for legal advice, please consult a lawyer.

Data security is very important to us

All data, including personal data, is handled and processed securely. The GDPR is taken into consideration in all stages of personal data processing and we have added tips throughout the survey creation process so that also you remember to take the GDPR into account.

You control your surveys

Want to create a survey that can be edited by any of your colleagues? And another survey that should not be seen by anyone but you? No problem! We have several survey access levels available, so you get to choose who will see the results of more sensitive surveys.

Secure payment processing

All credit card payments are processed by Stripe, which is trusted by millions of businesses worldwide. To read more about their extensive security measures, visit Stripe’s security page.

More detailed information about security & FAQ


GDPR

For more information on how ZEF processes personal data, please see our Privacy Policy and Data Processing Addendum (DPA).


General Information:

When you, as our customer, use ZEF to collect or process personal data, you are the data controller and ZEF is a data processor of this personal data.


Transfers of Personal Data:

According to the GDPR, personal data can be transferred outside of the European Economic Area (EEA) when the transfer is based on the Commission’s adequacy decision, when appropriate safeguards are in place or when binding corporate rules have been approved. ZEF is fully GDPR compliant in all cases, where personal data is transferred outside of the EEA.

ZEF uses Google’s services for storing survey data. End user data (thus a respondent’s answer and contact data) is stored in the Google Cloud SQL database instance located in Belgium. If emails are sent to end users through ZEF, then the end users’ personal data goes through Sendgrid, which is used for sending emails.

User data (thus the ZEF survey tool user’s data) is stored in Google Firebase. The user’s personal data may be transferred to the United States. User data can contain the user’s name, email address and profile picture. See a comprehensive list of ZEF’s third-party data processors from here: https://zef.fi/third-party-data-processors/


Privacy of ZEF Users:

User data (thus the ZEF survey tool user’s data) is stored in Google Firebase. The user’s personal data may be transferred to the United States. User data can contain the user’s name, email address and profile picture. See a comprehensive list of ZEF’s third-party data processors from here: https://zef.fi/third-party-data-processors/


Privacy of Respondents:

ZEF uses Google’s services for storing survey data. End user data (thus a respondent’s answer and contact data) is stored in the Google Cloud SQL database instance located in Belgium. If emails are sent to end users through ZEF, then the end users’ personal data goes through Sendgrid, which is used for sending emails. See a comprehensive list of ZEF’s third-party data processors from here: https://zef.fi/third-party-data-processors/

ZEF surveys are mobile responsive

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